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Terms & Conditions


Billing

Rides are billed to the customer’s credit card or corporate account numbers. Elite Coach of Boston accepts the following credit cards: Visa, Master Card, American Express, Discover, and Diner's Club.

An 18% service fee is based on the base fare, stop time, wait time, and any holiday surcharges. The service fee will be itemized on the invoice statement.

The following additional charges will be itemized on the invoice statement: Two-way tolls, Parking, Airport and Regulatory fees.

Applicable taxes will be charged as required.

All rates are subject to change without notice.

All rates are calculated on the local currency and billed in US dollars at the prevailing exchange rate.

Hourly Rates

Sedan rates for travel in which a point-to point rate does not exist will be billed per hour with a 2 hours minimum, billed from the time the vehicle leaves the Elite Coach facility until the time it returns. Rates may vary from state to state.

There is a thirty-minute minimum garage-to-garage charge each way. Fractions of an hour are rounded to next half-hour.

Wait Time

A twenty-minute grace period is allowed following the reported domestic flight arrival time. A fourty-minute grace period is allowed following the reported international flight arrival time. A 10-minute grace period is granted for all others pick-ups.

Waiting time will be charged at $10.00 per 10-minute increments once the grace period has elapsed.

For train station pick-ups, train schedules cannot be monitored. Therefore, billing begins at the moment your 10-minute grace period elapsed.

Stops

Stops en route are charged at $10.00 per 10-minute increment. Stops off route are revert to the hourly rates as noted above.

Cancellation and No Shows

Cancellation for sedans within 2 hours will result in a charge equal to the cost of the trip plus the 18% service fee.

A “No Show” fee equal to the trip cost plus the 18 % service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your vehicle, call 1-800-528-9431 or 781-321-5955 to avoid a “no show” fee.

Cancellation of motor coaches with less than 72 hours notice will be charged the vehicle hourly minimum.
Cancellation of vans/minibuses with less than 48 hours notice will be charged the vehicle hourly minimum.
Cancellation of limousines with less than 6 hours notice will be charged the vehicle hourly minimum.

Holidays

A 20% US holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on the following holidays: New Year’s Day, Christmas Day, Memorial Day, Labor Day, President’s Day, Fourth of July, Thanksgiving Day.

Other

Elite Coach of Boston shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns.

Elite Coach of Boston assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle.

Elite Coach of Boston
1-800-528-9431 & 781-321-5955

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